Terms & Conditions of Sales

General Conditions of Sale for Individual Customers (CGVI)

1) Definition:

CGVI: these General Conditions of Sale for Individual Customers are an integral part of the contract. They establish the contractual relations between the hotelier and the customer, must be respected during all sales conclusions, and apply to purchases made through the hotel's websites, telephone, email, or any other booking method.

Accommodation: allocation of a private room and access to the establishment's services (catering, cleaning, etc.) for one or more people.
Access to the rooms is open from 2 p.m., and departure is by 11 a.m. at the latest.

Meal : The menus are exclusive of drinks and are based on several dishes (starter, main course, dessert), according to the hotel's custom or the conditions stated in the contract.
The drinks package is extra.

For any specific menu request (e.g. vegetarian, raw food, gluten-free, lactose-free, etc.) it is imperative that these requests be communicated at least 8 days before the arrival date so that we can respond to them in the best conditions. The establishment reserves the right to refuse any specific menu request that cannot be satisfied for logistical reasons or availability of ingredients.

Accommodation + breakfast (BB): accommodation service accompanied by breakfast per person.

Accommodation + half-board (HB): accommodation service with breakfast and one meal per person.

Accommodation + full board (FB): accommodation service accompanied by breakfast of two meals per person.

2) Life of the contract:

Ø Reservation

A customer can book their stay in various ways: telephone, email, internet, etc.
The reservation will be considered as confirmed when the hotelier has confirmed it and the customer has made full payment of the invoice, or a deposit or a credit card guarantee as previously agreed between the parties.

Online booking
In order to guarantee the security of online payments, each establishment uses the secure payment system (SSL) which effectively protects all sensitive data and personal information.

Ø Modification and cancellation

A- Reservation cancellable and modifiable

A cancellable and modifiable reservation is due to conditional rates. Any request for modification or cancellation must be the subject of a written/oral exchange with the hotel or the reservation center.
The reservation can be cancelled or modified free of charge by the customer if it is done at least 4 days before arrival.
As compensation, the hotel will charge an amount equivalent to the price of the first night , or keep the amount of the deposit if the customer cancels/modifies his reservation on the day of arrival, or does not take possession of his room on the scheduled day.

B- Reservation cannot be cancelled or modified

A non-cancellable and non-modifiable reservation is due to non-conditional rates.
The reservation cannot be cancelled or modified regardless of the reason given by the customer.
The hotel will charge the full amount of the service to the booking customer, even if the room is not used.

Ø Displacement

In the event of exceptional events or force majeure, the hotel reserves the right to partially or fully accommodate participants in a nearby establishment of at least an equivalent or higher category at no extra cost, without the customer being able to claim any compensation.
Transfer costs are the responsibility of the hotel.

Ø Force majeure

Any event external to the parties which is both unforeseeable and insurmountable and which prevents both parties from honoring their contract is considered a case of force majeure.

If the customer has booked a cancellable and modifiable rate, it is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations.

In the event of a reservation of a non-cancellable, non-modifiable rate, if the customer has no possibility of honoring his reservation, case 4 At the same time, each party shall bear the cost of all costs incumbent upon it and resulting from the case of force majeure.

3) Price:

The price is expressed in Euro and varies according to the season and the number of people occupying the room.
All taxes are included in the price, except the tourist tax which can be consulted at each hotel. The latter must be paid on site.
The tourist tax is the one in effect on the date of the stay. It will be collected by the hotelier when the invoice is settled.
If the VAT were to change, the negotiated rates would be readjusted accordingly.

4) Rights and duties:

Ø Applicable law and disputes

The contract is governed by French law. Any dispute between the parties relating to the interpretation, validity or execution of the contract and which cannot be settled amicably, will be brought before the Commercial Court of Tarbes.
All computerized records and files will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Ø Rule of good conduct

The hotel may cease providing its services if the group participants harm the proper functioning or reputation of the hotel. In the event of damage to the premises made available, the customer will bear all costs of restoration.

Ø Insurance and liability

The hotel declares that it has insurance covering its activity.
The customer undertakes to take out and maintain the insurance necessary for the exercise of his activity and expressly waives any recourse against the hotel.
The hotel does not have custody of the personal belongings of the participants, nor of the equipment that the client stores in the rooms and premises made available to them.
The establishment cannot be held responsible in any way in the event of theft or disappearance of personal or material effects.
The hotel's liability cannot be incurred beyond that provided by law in Articles 1952 to 1954 of the Civil Code , concerning luggage and various objects deposited in rooms or in vehicles parked on premises of which the hotel has private use.

Ø Confidentiality

The customer is prohibited from communicating, directly or indirectly, in any way whatsoever the prices from which he benefits under the contract, and undertakes, in the event of an indirect sale, to have this obligation taken up by his co-contractor.

Ø Multiple reservation

The customer is prohibited from concluding multiple contracts for the same reservation with multiple hotels. Any failure to comply with this rule authorizes the hotel to cancel the contract unilaterally. No compensation or refund of deposit may be claimed by the customer.

Ø Personal data

All services will be subject to a recording accessible by the Customer upon simple request. In accordance with Law 78-17 "Informatique et Libertés" of January 6, 1978, as amended, customers have a right of access, rectification and opposition to the personal data processed concerning them.

The Customer may also refuse the processing, request a limitation of the processing or request the deletion (within the limits of the legal retention periods) of personal data.

This right can be exercised upon simple written request to contact@hotel-printania-lourdes.com which will respond to the requests made.

The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting)